Wednesday, January 12, 2011
To Serve And Be Served
Here is an easy question, what is the worst service you ever received in a restaurant? Since I live in the land of box format eateries i.e.(Applebee's, O'Charleys, etc) I have a million different stories of bad service. Most involve a waiter or waitress not simply listening and having about the attention span of an ant. They are more interested in getting back to their phone so they can OMG to their boyfriend about how much they hate their job. Meanwhile I am wondering if my drink will ever be refilled. To get bad service usually means that either you got a bad server or the kitchen is a train wreck. Either way your probably not going back to that restaurant for a long time if ever.
Since I have been at Culinary school I have seen all ends of this endless circle of excellence and disaster. I have worked in the school kitchen and I have served in the dining room class. If your not in the industry then you just expect to get great service and great food every time, right? Before the doors open this is the wish of everyone working, trust me. To have a perfect service is an expectation that you will dream about, but will never happen. What separates a good restaurants from bad one is how they can work together to overcome the train wreck and make it seamless to the customer.
Yeah so the cook is hungover, too bad cook and make it taste good. Yeah so the waitress just had her boyfriend break with her, so what you better have a smile on your face and treat each table like its your grandma or Sister Ann from St. freaking Mary's. Is this harsh? Heck yeah it is, and that is what makes this industry one of the hardest to work in on a daily basis. Because the customers coming into your restaurant don't care about any of your sob stories, they just want their drink refilled and their food correct and hot and served with a smile.
So if you are in the industry and you thought this post was uncalled for then I would say, the world need ditch diggers too. As for you Mr. or Mrs customer I would tell you to not pay for crap. If you feel your food sucked don't pay for it, because your food and your dining experience shouldn't be like a slap from a clown.
Posted by Ken at 11:19 PM